When sending item has any wrong or quality problem, we accept return and refund.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Doka Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 30 working days after the confirmation.
Please contact with us and return your purchase to the following address:
Doka Sdn Bhd
Lot 38187, Jalan SU 8, Seksyen 22, Taman Perindustrian Subang, 40300 Shah Alam, Selangor Darul Ehsan, Malaysia
+603 5101 9999
Please contact us at shop@doka.com.my or call us at +603 5101 9999 if you have any questions or doubts.